Shipping & Returns - FAQs

Shipping:

We deliver our goods to all EU countries and other countries, upon request.   Usually the goods are ready for dispatch within 24 hours. You will be informed by an e-mail about delays.  If the delivery to the address given is not received, you have to pay for unsuccessful delivery.

Important:
Provide an address to where you are certain, that someone will be present to receive the delivery - it does not neccessarily have to be the address of your residence.

Please see our Shipping Costs page for the cost of shipping to your location.

 

Returns:

If you are not satisfied with an item and want to send it back, that is entirely possible within 30 days if the item is:
  • complete (including all parts)
  • unused
  • undamaged
Of course you can try out the items - just like you are allowed to in any store - without reducing your right to return the goods.

 

For more details and the return address please go to our Returns page.