Shipping & Returns - FAQs
Shipping:
We deliver our goods to all EU countries and other countries, upon request. Usually the goods are ready for dispatch within 24 hours. You will be informed by an e-mail about delays. If the delivery to the address given is not received, you have to pay for unsuccessful delivery.
Important:
Provide an address to where you are certain, that someone will be present to receive the delivery - it does not neccessarily have to be the address of your residence.
Please see our Shipping Costs page for the cost of shipping to your location.
Returns:
If you are not satisfied with an item and want to send it back, that is entirely possible within 30 days if the item is:
- complete (including all parts)
- unused
- undamaged
Of course you can try out the items - just like you are allowed to in any store - without reducing your right to return the goods.
For more details and the return address please go to our Returns page.
