What if my phone model is not listed on the product page?
If you can’t find your phone in the variants shown, then we suggest that you choose the universal bundle which includes the Universal Interface. This way the patented SP ConnectTM twist to lock mechanism can be used with almost any device either directly or on a case of your choice.
Will the Universal Interface (included in the Universal Bundles) stick to my device?
The 3M adhesive used on the Universal Interface will adhere to many non-porous flat surfaces such as plastic, glass, metal and painted surfaces. We have also achieved good results sticking it to silicone cases. You will need a surface of at least 2.16 x 2.56 inches (55 x 65mm) for the interface to be placed on. Make sure to clean the surface with an alcohol wipe before use. Stick on the interface to the surface by placing it on the surface and pressing down firmly for at least 30 seconds. The adhesive mount cannot be re-used, so make sure to position the adapter carefully.
What is the cost of shipping when I order an SP Connect item?
For orders over ₤35 in the United Kingdom shipping is FREE! Shipping costs for lower order amounts are ₤4.99, this is shown to you at the last checkout stage. Further information on shipping costs can be found here.
Which shipping carrier will be used?
Your order will be shipped via DPD from our warehouse in Austria, depending on your location in the UK your order will take 3-4 days to be delivered. Usually your order leaves our warehouse within 24 hours (excl. weekends and public holidays) of the order being placed. You will receive a tracking number via email when your order has been shipped.
What is the returns and refund policy in the UK?
We offer a 30 day money back guarantee policy. Returns can be sent to
SP United UK, 95229 York House, Green Lane West, Preston, PR3 1PR, UK.
If you are not satisfied you are allowed to return your product for up to 30 days after purchase. There is also a 12 month warranty on all parts. If you want a refund or would like to return your item, send us an email to firstname.lastname@example.org. You can find our complete return policy here.